Help Centre
Technical Issues and Troubleshooting
If you're facing technical difficulties while using the LMS, this section provides solutions to common problems. Key topics include:
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How do I resolve login issues or access errors?
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What should I do if videos or content aren't loading?
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How can I fix audio or video playback problems?
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Who can I contact for further technical support?
What should I do if the LMS isn't loading correctly?
If the LMS isn't loading correctly, try refreshing the page, clearing your browser cache, or using a different browser. Ensure your internet connection is stable. If issues persist, contact support for assistance.
How can I fix audio/video issues during a course?
To fix audio/video issues, check your internet connection, ensure your device's sound is on, and verify that your browser is up-to-date. If the problem continues, try using a different browser or device.
Who do I contact if I encounter a technical problem?
If you encounter a technical problem, contact the LMS support team by clicking the 'Help' or 'Support' button on the platform. You can also email or call the provided support contact for assistance.